Something Changed on My Bill

This page provides neutral wording to describe what is observed, without interpretation or assumptions.

This wording separates what is seen from what is unknown.

“I noticed a change on my bill compared to previous statements. The amount or details are different than before, and I don’t have information about why the change occurred. I’m describing what I’m seeing without assuming a reason.”

This wording is factual and observational.

It avoids blame, explanation, or conclusions.