About This Site
Why this site exists and how it is intended to be used.
This site exists to describe the experience of noticing a change on a bill and the pressure that can build when the change is unexplained.
It focuses on recognition, not resolution.
Unexplained billing changes often create mental load that exceeds the size of the charge itself. Attention returns to the bill repeatedly, even when no new information appears.
This site names that experience without assigning cause or intent.
The pages are designed to move through recognition stages: how uncertainty builds, when coping stops restoring calm, what reactions tend to worsen strain, and how to describe the situation neutrally.
No page offers advice, instructions, or outcomes.
This site does not diagnose problems or explain billing systems. It does not suggest what actions should be taken.
Its role is observational: to reflect lived experience without interpretation or direction.